Performance Benchmarking of Urban Water Supply and Sanitation in Maharashtra: Data Book (2008-09)
India’s rising urbanisation levels entail coping with the challenges of meeting growing demands and aspirations of the people. Sustainable access to water supply and sanitation services in urban India is widespread. The same, however, cannot be said of poor households – reliable and updated information about operational and financial performance of urban water supply and sanitation services, and the quality, level of service delivery and coverage is either inadequate or unavailable. This data book is aimed at initiating discussions among the various stakeholders on the state of water and sanitation in cities. It will be useful for ULBs, city managers, and decision makers to track service delivery in the key sector of urban water and sanitation. By enabling access to other works on performance benchmarking and facilitating appropriate comparisons, it is expected that state governments and cities will build further on the performance assessment framework and institutionalise the culture of performance analysis. This will make it possible to meet the goals of improving the quality of municipal services with increased transparency and accountability.
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