Performance Measurement Framework for Urban Water and Sanitation – Volume I: Approach and Framework

Download Performance Measurement Framework for Urban Water and Sanitation – Volume I: Approach and Framework

Access to water and sanitation services in urban India is widespread, but little is known about the quality and level of service, and coverage of the poor households. A key challenge in the sector in India is the lack of adequate and reliable information.Very little is known about the quantity of water made available to people, non‐revenue water, quality of water and coverage of poor  households. For new investments in water and sanitation to be effective, it is important to assess the performance of the existing system, as well as ensure its sustainability and reach for the poor and unserved. It is in response to this situation that the Centre for Environmental Planning and  Technology (CEPT) University is implementing the Performance Assessment System (PAS) Project, which is funded by the Bill and Melinda Gates Foundation. Its overarching aim is to  develop performance assessment systems for urban water supply and sanitation at local and state levels. The PAS Project has three main components: (a) Performance Measurement; (b) Performance Monitoring; and (c) Performance Improvement. This report presents the Performance Measurement Framework (PMF) developed for the first project component. The report is in two volumes.Volume I describes the approach and framework, and Volume II presents  the definitions and reliability grades of performance indicators as well as the detailed questionnaire used for data collection from each urban local body. The PMF is being  implemented in Gujarat and Maharashtra in over 400 cities. The proposed PMF draws on the Government of  India’s ongoing initiative of standardised Service Level Benchmarks (SLB) for urban water supply and sanitation sectors developed by the Ministry of Urban Development (MoUD). The framework  also draws on an extensive review of previous benchmarking efforts globally and in India.  Figure 1.1 (see  Chapter 1) outlines the process of developing the framework.